> For the complete documentation index, see [llms.txt](https://docs.greennode.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.greennode.ai/vcolocation/ticket-request/open-a-ticket.md).

# Open a ticket

On the request management page, click "Open Ticket" to create a new ticket.

<figure><img src="https://1985221522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7rE7M1L7GYcwQzNGd0aB%2Fuploads%2Fgit-blob-72b205f5156b48c45b0db258f9ffe3667bc1286f%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

#### Ticket Information Input Interface:

<figure><img src="https://1985221522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7rE7M1L7GYcwQzNGd0aB%2Fuploads%2Fgit-blob-65b69bf4e3437a279609eda939ba2a5deba4fbac%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

#### Explanation of the steps:

1. **Select the vColo product.**
2. **In the category field, select the ticket type, for example: Technical support.**
3. **Enter the information describing the request.**
4. **You can download the template files to fill in the detailed information of the request.**
5. **Attach the template files after entering the information, or you can attach other necessary files to provide information to fulfill the request.**
6. **Click Submit to send the request.**